Bulk Gift Card Discount Program FAQ's

Yes, once you have created an account, you can choose to buy e-Gift Cards (digital Gift Cards) or physical (plastic) Gift Cards in bulk via the website.

Go to the Bulk Gift Card Orders website at sobeysincgiftcards.com, then:

1. Enter your name, business email, business phone number, and create a password
2. Review the website terms and conditions and accept
3. You will receive a confirmation email to the email address you've provided. Please confirm your email address by clicking on the link provided
4. When you receive an email confirmation that your account is created, please return to provide a few additional details
5. It will take 2 - 3 days for your account to be approved

View our 'Create an Account' Video Here

Yes, orders can be drafted in advance. However, once an account has been approved, you will have to log in to submit it for fulfilment.

Yes. When you purchase Gift Cards exceeding specific dollar amounts, you will be entitled to a discount. This discount is applied at the time of your order. Please note that discount rates are subject to change without notice.

Discount is applied per order on the total value of each order, according to the discount schedule below:

• 0% discount for orders less than $1,999
• 2% discount for orders between $2,000 and $4,999
• 5% discount for orders between $5,000 and $19,999
• 6% discount for order over $20,000

Note that discount rates are subject to change without notice.

There is no limit to how many orders you place. Discounts are applied per order only and are not cumulative. FreshCo reserves the right to limit annual purchases.

For physical bulk orders, the minimum value of the order must be $500, preferably with a minimum of 10 gift cards per denomination.

For bulk e- Gift Cards the minimum value of the order must be $500.

Physical Gift Cards are available in denominations of $10, $25, $50, $100, $250 and variables from $5 to $500. Note: Gift Card envelopes are not included.

e-Gift Cards are available in denominations of $10, $25, $50, $100, and $250.

Physical Gift Cards: Depending on your location, the turnaround time is 3 - 7 business days from the day the order is placed. Gift Cards are shipped on a first in, first out basis. We are unable to prioritize any order. The sooner we receive your order, the sooner we can ship you the Cards.

e-Gift Cards: e-Gift Cards will be available to download in 2 - 5 business days from the day the payment is received.

Physical Gift Cards:

New customers:

• New customers will be required to process three initial orders with payment via Electronic Funds Transfer (EFT), Certified Cheque, Bank Draft, or Money Order
• New customers may use the payment and pick-up option at a store location only if paying via Chip & PIN Debit Card. Credit cards will not be accepted

Existing customers:

• Existing customers may use the payment and pick-up option at store locations, with payment via Certified Cheque, Bank Draft, chip & PIN Credit or chip & PIN Debit Card
• Existing customers may also have their orders shipped direct with payment via EFT
• Gift Cards or personal cheques cannot be accepted as payment for bulk Gift Card orders.

e-Gift cards:

• Payment is accepted via wire transfer or electronic funds transfer (EFT). The information required to complete both types of payment can be found in your order confirmation email and by logging in to your account and choosing the order in Your Orders.

Yes. If you are an existing customer and wish to have your order shipped to your local store for pick up, simply choose the store location you prefer. You can follow your package's delivery to store with the tracking number which will be emailed to you with invoice. Gift Card orders are available for pick up at the store’s front office. Identification is required at the time of pick up that matches the name on the invoice.

Physical Gift Cards: You have a choice to either pick up the order at the store selected or receive it at your office location. For store pickup, choose the store and address.

For delivery to your office, provide your complete street address (P.O. Boxes cannot be used). Packages are delivered by Xpresspost and must be signed for when delivered.

e-Gift cards: You will be sent an email when your order is ready for download. To access your file, click on the link in your email and login to your account. You will be able to access the file for 24 hours after your first download.

Please send an email to contactus@sobeysincgiftcards.com for assistance with any issues.

Physical gift cards: No. For security purposes, Cards are shipped inactive. To activate the Cards once received, a request MUST be emailed to gc.orderdesk@sobeys.com and include the invoice number for your order. Activation will take place within one business day of the request being made. These Cards cannot be used until they are activated.

e-Gift cards: Yes, once downloaded, your e- Gift Cards are ready for immediate use.

Physical Gift Cards: Orders take between 4-7 business days to ship. Once shipped, you will receive a tracking number for the order. If you have received a tracking number, please log onto the Canada Post website and check the status of your order. Please note the Canada Post link is included in your shipment confirmation e-mail. If it has been over 7 business days, please email gc.orderdesk@sobeys.com for follow-up.

e-Gift Cards: You will receive an email after payment is processed and when your order is ready for download. Please check your junk email to ensure you haven't missed it. If you do not receive an email within 5 business days, you may want to login to check on the status of your order in Your Orders. Alternatively, you can send an email to contactus@sobeysincgiftcards.com.

Once delivered and activated, neither FreshCo nor UGO Mobile Solutions will be responsible for lost, stolen or damaged Cards. Gift Cards will not be replaced. There are no refunds or returns for unused portions of Gift Card orders.

Cards ordered through the bulk program can be redeemed across Canada in all Sobeys bannered grocery stores .

• Cards can be redeemed at Sobeys, IGA, IGA Extra, Foodland, Safeway, FreshCo, Chalo! FreshCo, Thrifty Foods, Rachelle-Béry, Les Marchés Tradition, Lawtons Drugs, Needs and Atlantic Fast Fuel locations across Canada.
  
  • Sobeys gift cards are accepted only in these IGA locations in B.C (1) 4823 – 50 Avenue , Fort Nelson, BC V0C 1R0 (2) 5001 – 50 Avenue, Chetwynd, BC V0C 1J0 (3) 624-9 Avenue North, Golden, BC VOA 1HO

Exceptions:

• Cards can be used for all in-store purchases except :
  
  • another Corporate Gift Card (grocery or liquor) to buy liquor
  • to buy third-party gift cards
  • or as prohibited by law

• Gift Card have a declining balance that can be used over several shopping trips until there is no value left on the card.
• Gift Cards may only be used to purchase merchandise at our stores and are not valid towards the purchase of other corporate Gift Cards.
• Gift Cards ordered through the bulk program cannot be used for buying liquor in British Columbia, Alberta, Saskatchewan, and Manitoba
• Corporate Gift Cards cannot be used to buy third-party gift cards

Please send an email to contactus@sobeysincgiftcards.com for assistance.

Visit your nearest store to reload your physical Gift Cards. e- Gift Cards cannot be reloaded.

A cashier at your nearest store will be happy to check the balance on your Card.  You can also call the number provided on the gift card. Keep your 16-digit card number and PIN handy as both will be required.

Once activated, Gift Cards never expire. There is no fee for activation, redemption, reload or inactivity.

No. Gift Cards are not redeemable for cash except where required by law.

Use of FreshCo trade-marks, which includes the Gift Card image, is strictly prohibited without prior written consent.